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Frequently Asked Questions (FAQs)

We've put together some frequently asked questions to provide clarity and transparency about Establishment 57, our products, services, stylist levels, and pricing.

Products

What products do you use in your salon?
We proudly use eco-friendly, sustainably sourced products to ensure premium hair care while respecting the planet.

 

Can I purchase products used during my treatment?
Absolutely! Ask your stylist about purchasing our products to continue caring for your hair at home.

Services

What services does Establishment 57 offer?
We offer a comprehensive range of hair services, including cuts, styling, colouring, treatments, scalp therapies, mini head spas, extensions, and keratin blowdries.

 

Do you provide consultations?
Yes, we offer complimentary consultations to discuss your hair goals and recommend suitable treatments.

Stylist Levels

What does the stylist level mean?
Our stylists are categorised by experience and expertise. Higher levels indicate stylists with more extensive experience and advanced training.

 

Can I choose my stylist level when booking?
Yes, you can select your preferred stylist level when making your appointment.

Pricing and Transparency (Parts and Labour)

How does your pricing structure work?
We use a transparent 'parts and labour' pricing structure. 'Parts' include products used, and 'Labour' refers to the stylist's time, expertise, and service provided.

 

What does the hourly rate cover?
Our hourly rates clearly reflect stylist experience and salon operating costs, ensuring fair pricing and transparency.

 

Are prices listed upfront?
Yes, all our prices are clearly displayed on our website and provided during your consultation to ensure complete transparency.

Booking & Cancellation

How can I book an appointment?
Appointments can easily be booked online via our website or by calling the salon directly.

 

What is your cancellation policy?
We kindly ask for at least 24 hours' notice for cancellations or changes. Please review our cancellation policy detailed on our website.

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